Leadhunt Lead Replacement Policy

At Leadhunt, our goal is to provide every client with high-quality, verified, and qualified leads. We understand that not every lead may be valid due to unforeseen circumstances. To ensure complete transparency and customer satisfaction, we offer a fair and reliable Lead Replacement Policy.

Eligible for Replacement

A lead is eligible for replacement if it meets any of the following conditions:

  • Invalid or incorrect contact number.
  • Customer information is incomplete or incorrect.
  • Duplicate lead already delivered by Leadhunt within the last 30 days.
  • Customer did not request the service specified in the lead.
  • Lead falls outside the agreed service location.
  • Customer clearly states they never submitted an inquiry or service request.
  • Lead contains fake or fraudulent information after verification.

Not Eligible for Replacement

Lead replacement will not be provided under the following circumstances:

  • Customer does not answer the phone after multiple genuine contact attempts.
  • Customer has already booked the service with another provider.
  • Customer changes their mind or decides not to proceed.
  • Delay in contacting the customer (more than  30minutes after lead delivery).
  • Pricing disagreements between the customer and the service provider.
  • Poor customer handling or sales follow-up by the vendor.
  • Service provider is unable to serve the customer’s location or requested time.
  • Any issue unrelated to the quality or authenticity of the lead.

Replacement Request Process

To request a replacement, clients must:

  1. Submit the replacement request within 24 hours of receiving the lead.
  2. Provide the lead details along with a valid reason for replacement.
  3. Share supporting evidence if requested (such as call recordings, call logs, or WhatsApp chat screenshots).
  4. Allow our verification team time to review the request.

Verification Process

  • Every replacement request is carefully reviewed by the Leadhunt Quality Team.
  • We may contact the customer directly to verify the issue.
  • If the claim is found to be valid, a replacement lead will be issued at no additional cost.

Replacement Timeline

  • Requests are generally reviewed within 24–48 business hours.
  • Approved replacement leads are delivered as soon as possible, subject to lead availability in your selected service area.

Fair Usage Policy

To maintain the quality and integrity of our platform:

  • Excessive or repeated replacement requests may be subject to additional verification.
  • Any misuse of the replacement policy may result in suspension of replacement privileges.
  • Leadhunt reserves the right to reject replacement requests that do not meet the above conditions.

Our Commitment

At Leadhunt, we are committed to delivering 100% verified and qualified leads that help businesses grow. Our Lead Replacement Policy is designed to ensure fairness, transparency, and confidence, allowing you to focus on converting opportunities into loyal customers. Your success is our priority, and we continuously strive to provide reliable leads backed by exceptional customer support.